We are seeking a Technical Support Specialist to provide expert support and troubleshoot technical issues. The role demands strong problem-solving, technical, and excellent communication skills. You'll ensure customer satisfaction by addressing their needs effectively and proactively. This is a chance to work in a dynamic environment and contribute to the team's success.

What you will be doing

• Serve as the primary point of contact for technical issues via phone, email, and interactive chat.
• Diagnosing and resolving technical issues through troubleshooting.
• Responding to queries and offering practical advice on problem-solving.
• Maintaining accurate records of technical issues and resolutions.
• Serve as a guide and technical resource for customers implementing integrations with Avinode Group APIs.
• Write and maintain API & Integration documentation and implementation best practices.
• Use the learnings from your support cases to contribute to support documentation for our web-based products.

What you will bring along

• 2-3 years in similar role/experience, preferably in a SaaS environment
• You are passionate and empathetic about customer service: a good listener who likes digging into problems, overcoming technical and non-technical challenges, finding the best resolution or workaround, and communicating the solution as effectively as possible.
• You are an independent self-starter who isn’t afraid to ask questions.
• You can balance multiple competing priorities in a fast-paced environment.
• You communicate well; as this is a customer-facing role at a company with offices in multiple time zones and multiple countries, this position requires strong written and verbal communication skills.
• You are a quick learner with the technical aptitude to develop a deep and detailed understanding of new software and a variety of customer needs.
• You are flexible; you can adapt to a complex and rapidly changing product suite and work effectively with different customer personalities.
• You will be one of multiple people in this role who will share responsibilities for support of our product offering. As such, you can start with abilities in one or more of the following areas, with an interest to learn the rest from peers in your role:
• You understand how web applications work
• You understand and can document how REST APIs work
• You understand JSON and XML payloads

Why Avinode Group?

• We offer you a workplace where we have high engagement and where creativity and curiosity is always much appreciated - your ideas will be heard.

• We have a remote-first work environment.

• Our Synergy events bring all Noders across departments together in-person to collaborate on a professional level, as well as have fun which is equally as important.

• We have opportunities to develop your skills or to learn new things with training. We want to support your development and dreams.

• We’re growth-oriented, entrepreneurial, ambitious and will support you to exceed your goals.

• You will be surrounded by exceptionally talented driven people who are in pursuit of excellence.

• By working together, you will experience your standards, expectations and confidence take a quantum leap forward.

So don't see this as any ordinary job; you are joining a force to make change and you are at the Core of this!

Want to join our crew?

Find more fun facts about our Noders (that’s what we call ourselves) and our culture on our https://avinodegroup.com/about-us/ website. Kindly apply for this position through the “apply” button with your CV and cover letter in English as soon as possible. We are not able to accept applications via email. Please note that selections will be running continuously so don’t wait to apply!