As a Payment Implementation Specialist at Avinode Group, you’ll play a key role in delivering a seamless onboarding experience for our customers adopting our integrated payment platform. You’ll act as a trusted advisor and technical expert, guiding customers through setup, configuration, and activation, while continuing to demonstrate the value of the product throughout onboarding to drive adoption and long-term engagement.

This is a hands-on role that requires strong technical aptitude, a deep understanding of payment systems, and excellent customer-facing skills. You’ll collaborate closely with our Payment Solutions Manager, Payment Operations Team, Sales, and Customer Success teams to deliver successful onboarding experiences that set customers up for long-term success. We’re looking for someone who can balance the technical with the relational, someone who’s just as comfortable walking a one-person show through setup as they are supporting CFOs of larger accounts.

Location for this position: Remote in the USA | Must be able to work Eastern Time hours

What you will do

• Lead the implementation and onboarding of Avinode’s payment platform for new and existing customers globally.
• Guide customers through the setup, configuration, and integration of our third-party payment provider, including API-related steps.
• Consult with customers on best practices, compliance requirements, and payment workflows to ensure a smooth go-live.
• Proactively reinforce the value proposition of our payment platform throughout implementation, identifying opportunities to align product capabilities with customer goals and increase engagement.
• Act as the technical point of contact during the onboarding phase, partnering closely with the Payment Solutions Manager for larger or more complex customers.
• Collaborate with internal teams (Payment Operations, Product, Engineering, Customer Success) to escalate issues, manage dependencies, and drive resolution.
• Maintain detailed documentation of implementation steps, configurations, and customer needs to ensure a smooth transition to support and success teams.
• Identify opportunities to improve onboarding processes and sales enablement during implementation, and contribute to the development of scalable playbooks and tools.
• Offers Support continuous improvements to our Academy pages (Help Center) and self-service resources for payment onboarding to improve adoption.
• Jump in to support post-onboarding questions, particularly when members need help remembering how to use certain features or complete a task.

What We’re Looking For

• 3+ years of experience in a customer-facing implementation, onboarding, or technical consulting role, ideally in fintech or payment platforms.
• Strong understanding of payment systems, including credit card processing, ACH, Fedwire, SEPA, and cross-border transactions.
• Hands-on experience with onboarding platforms that include APIs, integrations, or third-party vendor configurations.
• Excellent problem-solving skills and the ability to manage multiple implementations simultaneously.
• Strong communication skills with the ability to explain technical concepts to both technical and non-technical stakeholders.
• Comfortable working with finance teams and executives (e.g. Controllers, CFO’s), with the ability to understand their priorities, speak their language, and align implementation to financial processes and compliance needs.
• Highly organized and detail-oriented, with a proactive and collaborative mindset.
• Familiarity with tools like Salesforce, Jira, or implementation project tools is a plus.
• Able to role model Avinode Group core values.

You’ll Succeed Here If You

• Can confidently lead implementation calls with both small businesses and large enterprise teams.
• Enjoy digging into technical details and solving real-world payment configuration problems.
• Thrive in a fast-paced, collaborative environment where ownership and initiative are valued.
• Bring a service-first mentality to customer interactions and internal collaboration.
• Understand that implementation is an extension of the sales journey, and can confidently drive conversations that highlight ongoing value and future capabilities. 

What do we offer you?

We are proud to offer you a workplace where we have high engagement and where creativity and curiosity is always much appreciated. Your ideas will be heard.

• Ability to schedule your calendar with flexible work locations.
• Competitive salary and benefits
• Synergy events where all Noders across meet each other to collaborate on a professional level as well as having fun which is equally as important.
• Great opportunities to develop certain skill or to learn new things with trainings. We want to support your development and dreams.

Want to join our crew?

Sounds like a great fit for you? You’ll find more fun facts about our Noders (that’s what we call ourselves) and our culture on our website. Kindly apply for this position through the “apply” button with your CV and cover letter as soon as possible. We are not able to accept applications via email. Please note that selections will be running continuously, so don’t wait to apply!